Customer story · Chicago
Six resident portals became one. The questions stopped.
Optima Signature, Chicago, high-rise.
6 portals to 1
The problem
What the building was up against.
Six portals: rent, the door, packages, amenities, the intercom and events. Residents asked the desk which app to use. Daily.
What was deployed
The modules that went live.
- Branded resident app
- Keyless, video entry and locker integrations
- Packages with Quick Scan
- Amenity reservations
- Announcements
- Staff App for staff
The result
Six portals consolidated into one. Front desk questions about "which app" went to zero.
6 portals to 1
We had six logins and six support numbers. Now a new resident gets one email, one app, and the door opens on day one. Our team got a few hours a day back and residents stopped asking us for tech support.
Related
Keep exploring.
Run this at your building.
Thirty minutes. Your PMS, your hardware, your branding on the screen. See what gets consolidated, what gets connected and what starts paying you back.