Engage · Surveys & Feedback
Know what residents think before the renewal notice does.
ElevateOS resident surveys catch the problem while it's still fixable. Property teams trigger an in-app popup after move-in, after a closed work order or after an event, and see results by building. Fix the issue before it becomes a move-out notice, and turn happy residents toward a review. Residents have given 935,000+ survey answers on ElevateOS.
The problem
The first feedback you get is the move-out notice.
The annual survey goes out by email in March and comes back from the same handful of people. Everyone else stays quiet. Problems surface as move-out notices and one-star reviews. By the time the office hears about it, it's a renewal conversation you already lost.
How it works
Template, target, trigger.
- 1Pick a template or build one with the question types you need.
- 2Target by building, tag or segment.
- 3Trigger it after move-in, after a closed work order or after an event, as an in-app popup.
What's included
What's included in resident feedback software
Templates
Start from a proven survey instead of a blank page.
Multiple question types
Ask with stars, multiple choice or open text, whatever fits.
Targeting
Survey one building, a tag or a segment, not everyone.
In-app popup
Ask where residents already are, not in an inbox they skip.
Triggered surveys
Send automatically after move-in, maintenance and events.
Results by building
Spot the building that needs attention before renewals slip.
Deep dive
Ask while it's fixable.
ElevateOS sends the survey the day after a work order closes. It catches the technician who was late while the resident still remembers. Your team fixes it that week, not at renewal. The residents who loved it get a review request through Reputation. A survey in March catches nothing.
Works with
Works with the rest of the platform.
FAQ
Questions buyers ask on the first call.
Can we target a survey?
Yes. ElevateOS targets surveys by building, tag or segment. Only the residents you choose see the popup.
Can it trigger automatically?
Yes. ElevateOS triggers surveys after move-in, after maintenance and after events. Your team sets it once and every qualifying resident is asked.
Where do results go?
Results go to the ElevateOS portal, by building. Your team sees answers as they come in, not weeks later.
Can a good survey trigger a review request?
Yes. A positive survey can trigger a review request through Reputation. Happy residents are asked while the experience is fresh.
What question types and templates are available?
ElevateOS includes survey templates and multiple question types. Start from a template or build your own with the questions you need.
Can regional managers compare buildings?
Yes. ElevateOS reports survey results by building, so a regional manager sees which property is slipping. Role-based access keeps each onsite team focused on its own building.
Why use an in-app popup instead of an email survey?
The ElevateOS in-app popup reaches residents inside the app they already open. An email survey waits in an inbox, which is why it comes back from the same handful of people.
Related
Keep exploring.
Catch a problem before renewal, live in the demo.
In the demo you close a work order, watch the follow-up survey pop up in the resident app, see the answer land in results by building and send the happy resident a review request through Reputation.