Solutions · Front Desk & Concierge
Thirty-nine packages a minute, and the shift log that remembers everything.
Front desk and concierge team software puts Quick Scan, visitor check-in, guest passes, shift and event logs, and incident reports on the phone already in the desk's hand. The front desk is where the building either runs or falls apart. Pricing can start at $0 depending on setup, paired with a revenue share.
The problem
The package room is a wall and the night desk doesn't know what the day desk knew.
Boxes logged by hand. A guest nobody approved. A notebook of resident instructions that walked off with the last concierge. Staff App keeps all of it on one screen, shift after shift.
What the desk says
Three things the desk says before it switches.
“The package room is a wall.”
Quick Scan with carrier detection, door-to-door delivery requests, and ELEVATE Package Room with per-resident codes.
“The night desk doesn't know what the day desk knew.”
Shift log, event log, and property, resident and unit instructions on one screen.
“Guests show up and nobody knows who approved them.”
Guest passes with verification codes, visitor PINs through the access system, and visit logs on every pass.
What's included
Front desk and concierge team software, on one phone.
Quick Scan with carrier detection
Scan 39+ packages a minute. The carrier is detected and the resident is notified.
Door-to-door delivery requests
Residents request delivery to the door from the app.
ELEVATE Package Room
Per-resident codes open the package room for pickup.
Shift log and event log
Every shift and every event, recorded for the next desk.
Instructions on one screen
Property, resident and unit instructions, pinned where the desk sees them.
Guest passes and visitor PINs
Verification codes and visitor PINs through the access system, with a log on every pass.
Incident reports with photos and video
Logged, searchable and visible to the regional.
Calling residents
The desk calls residents directly from Staff App.
Deep dive
The incident that isn't a work order.
The leak in the hallway, the argument in the lobby, the car that clipped the gate. Incident reports in Staff App carry photos and video. Each one is logged, searchable and visible to the regional.
Managed Staffing
The desk can come staffed.
Managed Staffing from ElevateOS provides front desk and concierge staff for the building. The team runs on the same Staff App.
Proof
Desks already run on Staff App.
2M+
packages scanned on the platform
56,000+
guest pass visits
158,000+
valet tickets
Works with
The desk runs on the rest of the platform.
Modules for front desk and concierge teams
Packages, visitors, valet, the package room, staffing and every integration run through Staff App.
FAQ
Questions buyers ask on the first call.
How fast does the desk log packages with Quick Scan?
Quick Scan logs 39 or more packages per minute. Carrier detection fills in the carrier on every scan.
Does the desk need a computer to run Staff App?
No. Staff App runs on a phone. The portal is there when the desk wants a bigger screen.
How do guests check in at the front desk?
Guests check in with a verification code or a visitor PIN. Every visit is logged either way.
Can the desk call residents from Staff App?
Yes. The desk calls residents directly from Staff App. Staff App runs on a phone, so the desk can call from wherever it is working.
What goes into a front desk incident report?
An incident report in Staff App holds photos and video of what happened. Each report is logged, searchable and visible to the regional.
How does the night desk pick up from the day desk?
The shift log, event log and pinned instructions carry over on one screen. The next desk sees what the last desk saw.
Can ElevateOS staff the front desk and concierge?
Yes. Managed Staffing from ElevateOS provides front desk and concierge staff. The team works in the same Staff App.
Related
Keep exploring.
Scan a package on the demo.
Bring a package and watch Quick Scan log it, a guest pass get verified, and the shift handoff show the night desk what the day desk saw.