Concierge · Managed Staffing
Your lobby, run like a hotel.
Apartment front desk staffing from ElevateOS Managed Staffing covers concierge staff, amenity cleaning, package runners, and fitness center and spa management. The property contracts ElevateOS in every US and Canadian market. Hospitality-grade operations without hiring a hospitality team.
The problem
Running a building is not running a hospitality team.
Recruiting, scheduling and covering call-outs for the front desk eats the manager's week. The gym and spa need operators the leasing team was never hired to be. Residents feel every gap at the desk. Your team has a building to run, not a second business to staff.
How it works
Scope the coverage. ElevateOS runs the team.
- 1The property scopes the coverage: front desk, concierge, amenities, fitness and spa.
- 2ElevateOS staffs and manages the team.
- 3The team runs the lobby and the amenity spaces.
- 4The property holds one contract with ElevateOS.
What's included
Apartment front desk staffing, beyond the lobby.
Front desk and concierge staff
Hospitality-grade staff, provided by ElevateOS.
Amenity cleaning
Cleaning for the spaces your residents share.
Package runners
Package runners provided by ElevateOS.
Fitness center management
Operators for the fitness center, not another job for the leasing team.
Spa management
ElevateOS manages the spa as part of the property's coverage.
Operational design of amenity spaces
Plan how the amenity spaces run, not just how they look.
One contract with ElevateOS
The property contracts the staffing service directly.
Every US and Canadian market
Delivered by ElevateOS across the US and Canada.
Deep dive
Contracted by the property. Not sold to residents.
Managed Staffing is a service the property buys from ElevateOS. Residents do not book it or pay for it in the app. Staffing is not part of the revenue share. On-demand services cover the resident-paid side: services residents book and pay for themselves.
The resident-paid side
Keep property-contracted operations separate from resident bookings.
Proof
Operations at hospitality scale.
1,500+
communities run on ElevateOS
10,000+
vetted service providers
Every market across the US and Canada
Works with
The lobby is part of the whole building.
Explore related operations
Explore building operations software and resident-paid services alongside Managed Staffing.
FAQ
Questions buyers ask on the first call.
Which operations does ElevateOS Managed Staffing cover?
ElevateOS Managed Staffing covers front desk and concierge staffing, amenity cleaning, package runners, fitness center and spa management, and operational design of amenity spaces. The property scopes the coverage and contracts ElevateOS.
Who supplies the concierge staffing for apartments?
ElevateOS provides the hospitality-grade front desk and concierge staff. ElevateOS staffs and manages the team under the property's contract.
Do residents book or pay for Managed Staffing in the app?
No. The property contracts Managed Staffing directly with ElevateOS. Residents do not book the service or pay for it in the app.
Does the Managed Staffing contract include a revenue share?
No. Managed Staffing is not part of the revenue share. It is a service the property contracts with ElevateOS, separate from resident-paid on-demand services.
Can Managed Staffing cover both the fitness center and spa?
Yes. ElevateOS provides fitness center and spa management. The property includes those operations when scoping its Managed Staffing coverage.
What does operational design cover in Managed Staffing?
Operational design means planning how the amenity spaces operate. ElevateOS provides that service alongside staffing and management of those spaces.
Which markets can contract ElevateOS Managed Staffing?
Managed Staffing is delivered by ElevateOS in every market across the US and Canada. The property contracts ElevateOS for its building's coverage.
Related
Keep exploring.
Your building
Scope your lobby coverage on the demo.
Bring the hours and amenities the team covers today, and see what Managed Staffing takes off the manager's plate.