Engage · Reputation
Reviews on autopilot.
ElevateOS apartment reputation management turns the residents who are already happy into five-star reviews. Property teams see Google, Yelp, Facebook and Apartments.com on one screen and reply from one place. Review requests go out automatically after positive interactions, like a closed work order with a five-star rating. Four review sites, one hub, and a better first impression on every tour.
The problem
The only residents who write reviews are the angry ones.
Angry residents write reviews without being asked. Happy residents never get asked, or get asked by email three weeks later. Prospects read those reviews before they ever book a tour. The reviews sit on four sites nobody checks, and nobody replies. Leasing pays for it on every tour.
How it works
Interact, ask, reply.
- 1A work order closes with a high rating or an event gets good feedback.
- 2The review request goes out automatically.
- 3New reviews on all four sites land in one dashboard; staff reply from one screen.
What's included
What's included in apartment reputation management
Four review sites in one hub
See Google, Yelp, Facebook and Apartments.com without four logins.
Automatic review requests
Ask happy residents for a review right after a positive interaction.
Reply from one place
Answer every review from one screen, so no review goes unanswered.
Send analytics
See every review request that went out and when.
Unsubscribe handling
Residents who opt out stop getting requests automatically.
Deep dive
The five-star work order becomes the five-star review.
Maintenance is the most frequent positive interaction a resident has with the building. When a work order closes with a five-star rating, ElevateOS sends the review request the same day. The resident is still happy, the fix is still fresh, and the review lands where prospects read it.
Works with
Works with the rest of the platform.
Reputation integration
FAQ
Questions buyers ask on the first call.
Which review sites are covered?
ElevateOS brings Google, Yelp, Facebook and Apartments.com into one hub. Your team sees every new review on all four sites from one screen.
When does a review request go out?
A review request goes out after a closed work order with a high rating, after a well-rated event, or on a schedule you set. ElevateOS sends it automatically, so nobody has to remember to ask.
Can we reply to reviews from the platform?
Yes. Staff reply to reviews from one screen in ElevateOS. Nobody logs in to four review sites to answer.
Can residents opt out of review requests?
Yes. ElevateOS handles unsubscribes automatically. A resident who opts out stops getting review requests.
Can we see which review requests went out?
Yes. ElevateOS send analytics show the review requests that went out. Your team sees the requests without tracking them by hand.
How does Reputation connect to Surveys?
Reputation works with ElevateOS Surveys & Feedback. A positive survey can trigger a review request, so a good answer becomes a public review.
Can each property run its own review hub?
Yes. ElevateOS runs reputation per building, with role-based access for staff. A regional manager sees every property in the region, while onsite teams reply for their own building.
Related
Keep exploring.
Turn a five-star work order into a review, live in the demo.
In the demo you close a work order with a five-star rating, watch the review request go out the same day, see a new review land in the hub next to Google, Yelp, Facebook and Apartments.com and reply from one screen.