Concierge · On-Demand Services
A five-star hotel's services. In an apartment building.
ElevateOS on-demand resident services put housekeeping, wellness, pet care, handyman and lifestyle services inside your building's own app, booked and paid by residents. Every provider is vetted, staffed and managed by ElevateOS in every US and Canadian market. The property earns a revenue share on every booking, with nothing to staff or contract.
The problem
Residents already pay for this. Just not through you.
The cleaner comes every other Thursday. The dog gets walked at noon. The trainer shows up Saturdays. All of it booked on someone else's app, paid to someone the building never vetted, walked past the front desk with a key the resident handed over. The spend is real and it's leaving through the lobby. Concierge brings it inside.
How it works
Book in the app. ElevateOS does the rest.
- 1The resident opens the services catalog in the branded app and books a time.
- 2Payment runs in the app. ElevateOS confirms, staffs and manages the provider, the reschedule and the support.
- 3The service happens. The booking history is in the app.
- 4The owner's share is calculated and reported.
What's included
What's included in on-demand resident services
Vetted, staffed and managed providers
ElevateOS screens every provider and carries the liability.
In-app booking and rescheduling
Residents book a time and move it in the app.
In-app payment
Payment runs in the app, not at the door.
No-shows and support handled by ElevateOS
The reschedule and the support call never reach your desk.
A revenue share on every booking
The owner's share is calculated and reported.
Every US and Canadian market
Services run at any property that wants them, from a tower to a garden community.
Bookings that earn loyalty points
Every booking counts toward the resident's rewards.
A branded catalog in your own app
Residents see your building's name, not a vendor's.
The catalog
Every service residents can book, in one app.
Every provider is vetted, staffed and managed by ElevateOS, in every market across the US and Canada.
- Booked in app
- Paid in app
- Revenue share
Housekeeping
Weekly, monthly, deep clean, move-in and move-out, guest suite turnover. The largest line.
Fitness and wellness
Personal training, on-site group classes across 50+ types, an on-demand fitness library, massage and spa.
Lifestyle
Private chef, dry cleaning, beauty, home watch and local food and grocery delivery.
Move-in
Movers through a preferred network, design and furnishing, internet and electricity setup.
Deep dive
Vetted, insured, managed. Not a vendor list.
A resident app with a "local businesses" page is not a concierge. ElevateOS screens the providers, manages the bookings, handles the no-shows and carries the liability. The property is not contracting with forty individuals. It's offering one amenity that happens to be staffed by people.
Deep dive
The fee question, answered.
Every service is optional and resident-paid at a price the resident chose. Nothing is bundled into rent. Nothing is mandatory. Residents see a perk they'd have paid for anyway, now one tap away. Owners see a share of it. Nobody feels nickel-and-dimed because nobody is.
Proof
Residents spend. Owners share.
$30,000+
a month in resident services at Wolf Point East
+117%
services revenue at Avenue5
Apartments at City Center: the revenue share covered the platform cost within 3 months
Simone Society: services on from opening day
Works with
Services plug into the rest of Concierge.
Across Concierge
Bookings, payments and points run through the same platform.
FAQ
Questions buyers ask on the first call.
Is ElevateOS the provider or a marketplace?
ElevateOS is the provider. Every provider is vetted, staffed and managed by ElevateOS in every market across the United States and Canada.
Which buildings can offer on-demand resident services?
Yes. On-demand resident services are available in every US and Canadian market from the day the app launches, from a tower to a garden community.
Are on-demand services optional for residents?
No. Every service is optional and resident-paid at a price the resident chose, and nothing is added to rent.
How is the owner's revenue share reported?
The owner earns a revenue share on every booking. ElevateOS calculates the share and reports it in the portal.
What does the property pay for on-demand services?
Pricing can start at $0 depending on setup, paired with a revenue share. A demo walks through the setup for your building.
Who handles no-shows, reschedules and support?
ElevateOS handles them. The resident reschedules in the app, and ElevateOS manages the provider and the support so your team never takes the call.
Can services launch at a brand-new building?
Yes. Simone Society had services on from opening day. The catalog goes live with the resident app.
Which services can residents book?
Residents book housekeeping, fitness and wellness, pet care, handyman, lifestyle, move-in and ongoing services such as a mobile car wash subscription. Every group is listed in the catalog on this page.
Related
Keep exploring.
See the services catalog with your branding on it.
Bring your unit count. See what comparable communities earn, and watch a service get booked on the call.