Operate · Maintenance & Work Orders
Work orders that close themselves out.
ElevateOS apartment maintenance software gets the fix right the first time. Residents submit work orders with photos, permission to enter and a preferred time, so techs show up with the right part. Maintenance teams assign, schedule and close from the Staff App, with KPIs on every ticket and a rating at the end. Faster fixes, fewer return trips and happier residents at renewal, across 2.8M+ maintenance requests on ElevateOS.
The problem
The ticket says "sink." That's the whole ticket.
No photo. No unit entry permission. No idea whether it's a drip or a flood. The tech walks over, finds out, walks back for the part, and the resident has no idea any of it happened until they ask. Then the ticket closes with no record of what was done and no way to know how long it took. Maintenance on ElevateOS starts with the photo and ends with the rating.
How it works
Photo in, rating out.
- 1The resident picks a category, describes the issue, attaches photos, grants permission to enter and suggests a time.
- 2The request lands in Staff App and the portal; it's assigned, scheduled and tracked with internal notes and a full activity history.
- 3The tech closes it with a completion summary; the resident sees the status in real time and rates the job.
- 4The work order syncs to the PMS where the PMS supports write-back.
What's included
What's included in apartment maintenance software
Photo-first resident requests
Category, photos, permission to enter and a preferred time arrive with every ticket.
Real-time status
Residents see progress in the app, so the office stops fielding follow-up calls.
A rating on every job
Every closed work order asks the resident how it went.
Assignment, notes and history
Assign, schedule and hand off in the Staff App and portal with the full record.
KPIs by building
Time to assign, schedule and close on every ticket, side by side by building.
Maintenance calling
Call the resident from the ticket, with the call history saved to it.
PMS write-back
The work order lands in Yardi, Entrata, RealPage, ResMan, AppFolio or Rent Manager where supported.
Searchable history, forever
Find every past ticket for a unit in seconds when it matters.
Deep dive
Measured, not managed.
Three numbers on every ticket: time to assign, time to schedule, time to close. The regional team sees them by building, side by side, without running a report. The buildings that improve are the ones that can see the number, and the techs who improve are the ones who get the five-star rating in the app the same day.
Deep dive
Every closed ticket asks for a review.
A completed job with a high rating triggers an automatic review request from the reputation module. Maintenance is the most frequent positive interaction a resident has with the building. ElevateOS turns it into the review the leasing team needs.
Proof
Numbers from the platform.
2.8M+
maintenance requests
KPIs on every ticket
PMS write-back to 6 platforms
Works with
Works with the rest of the platform.
FAQ
Questions buyers ask on the first call.
Do ElevateOS work orders write back to the PMS?
Yes. ElevateOS writes work orders back to Yardi, Entrata, RealPage, ResMan, AppFolio and Rent Manager where the PMS supports write-back. The record exists in both systems without double entry.
Can residents attach photos and give permission to enter?
Yes. Every ElevateOS request supports a category, description, photos, permission to enter and a preferred time. The tech knows what to bring before walking over.
What KPIs are tracked?
ElevateOS tracks time to assign, time to schedule and time to close on every work order. Teams see them by building and across the portfolio without running a report.
Can residents rate the work?
Yes. Every closed work order asks the resident for a satisfaction rating. High ratings trigger an automatic review request through Reputation.
Can staff call a resident from the work order?
Yes. ElevateOS maintenance calling places the call from the ticket. The call history stays tied to the work order.
How do techs handle work orders in the field?
Techs assign, schedule and close work orders from the Staff App. They add internal notes and a completion summary, and the resident sees the status in real time.
Can we look up past work orders for a unit?
Yes. ElevateOS keeps a searchable history of every work order, forever. The full activity history and internal notes stay with each ticket.
Related
Keep exploring.
Close a work order end to end, live in the demo.
In the demo a resident submits a plumbing request with a photo and permission to enter. You assign and schedule it from the Staff App, close it with a completion summary, watch the five-star rating come in and see the KPIs and the PMS write-back update.