Engage · Communication
Reach every resident. Every channel. One send.
ElevateOS resident communication sends email, push, in-app and SMS from one composer, so property teams reach the right residents without writing the same notice three times. Target by building, recipient type or resident tag, and let the AI writer draft the message. Property teams have sent 97,000+ announcements on ElevateOS.
The problem
The elevator notice went to everyone and was read by no one.
Announcements go out as a group email to the whole building, so the fourth floor ignores the fourth-floor notice and everyone ignores the next one. The poster in the mail room is the only channel that reaches anyone, and nobody can measure it.
How it works
Write, target, send.
- 1Type one sentence; the AI writer drafts the announcement.
- 2Target by building, recipient type or resident tag.
- 3Choose email, push, in-app, SMS or all four; send now or schedule the hour.
What's included
What's included in resident communication
AI writer
Type one sentence and get a full announcement draft to edit and send.
Targeting
Send to a building, recipient type or resident tag instead of everyone.
Multi-channel composer
Write once and send by email, push, in-app post and SMS.
Scheduled sends
Pick the day and hour, and the notice goes out on time.
Attachments
Add the PDF, flyer or notice residents need to the message.
Signage and push
Run the same message on the lobby screen and as a push alert.
Send analytics
See what went out, to which residents and on which channels.
Deep dive
Four minutes, not forty.
The water shutoff notice: one sentence to the AI writer, target the fourth floor, schedule for 7am, done. The same message lands in the app, the inbox and on the lobby screen without being written three times.
Works with
Works with the rest of the platform.
Messaging integration
FAQ
Questions buyers ask on the first call.
Can we target by floor or unit?
Yes. ElevateOS targets by building, recipient type and resident tag, so a floor or a group of units can be its own tag. Only the residents in that group receive the send.
Does the resident list sync from the PMS?
Yes. ElevateOS syncs residents and leases two-way with every connected PMS, all seven of them: Yardi, Entrata, RealPage, ResMan, AppFolio, Rent Manager and MRI. New residents are reachable on day one, without a manual import.
Does SMS count against anything?
SMS runs through the platform's messaging integration with Twilio. The property sets which announcements go by text, so SMS stays reserved for the notices that need it.
Can residents reply?
Yes. Replies land in Inbox & Chat, routed to the right team. Staff answer from the Staff App or the portal with the full thread in view.
Can we schedule a send?
Yes. ElevateOS schedules sends by day and hour. Write the notice now and it goes out at the time you set, on every channel you chose.
Does it work across a multi-building portfolio?
Yes. ElevateOS runs one resident app across every building in the portfolio, on whatever lock, intercom and PMS each building uses. Your team targets one building or every building from the same composer.
Is the resident app branded for our property?
Yes. ElevateOS is one white-labeled resident app branded for the property. Every announcement reaches residents under your brand, not under ElevateOS.
Related
Keep exploring.
Send a targeted announcement on the demo.
One sentence to the AI writer, one floor, one send, on your branding.