Staff App
The staff app your team will actually use.
Staff App is the mobile app for property managers, front desk, maintenance and valet. Scan 39 packages a minute, close work orders with photos, run inspections room by room, check in guests, log the shift, park the car. One login, on the phone already in their pocket.
The problem
Your team runs the building on a desktop they're never sitting at.
The maintenance tech is in the unit. The front desk is at the door. The valet is in the garage. The manager is on the floor. The software is on a desktop in the office, so everything gets written down and typed in later, or never. Staff App puts the building in their hand.
What's inside
Every job on site, on one phone.
Front desk
Quick Scan packages with carrier detection, Package Room sessions, door-to-door delivery queue, guest and vendor check-in, guest pass verification, shift log, event log, incident reports with photo and video, calling, visitor PINs through the access system.
Maintenance
work orders with photos, internal notes, status and completion summaries, move-in and move-out inspections, internal inspections on templates and schedules, asset quick scan by QR tag, maintenance calling.
Valet
vehicle check-in and check-out, resident requests, ticket photos, vehicle records.
Managers
the resident inbox with custom inboxes and saved replies, group posts and scheduling, comment moderation, event check-in, fob issuing where the lock supports it.
Deep dive
39 packages a minute.
Quick Scan was rebuilt after watching front desks drown in December. Point the phone at the label, the carrier is detected, the resident is matched and notified. Forty packages clear in about a minute. Residents pick up, mark received or request delivery to the door. ELEVATE Package Room gives each resident an access code and logs every session. Connected package lockers show up in the same flow.
Deep dive
The shift change that doesn't lose anything.
The shift log, the event log, property instructions and resident and unit instructions live in Staff App. The 7am desk reads what the 11pm desk wrote. The incident that wasn't a work order has somewhere to go, with video. The regional manager can read all of it without calling.
Roles
Everyone sees their job. Nobody sees more.
Admin, Manager, Worker and Trainer, plus property manager, front desk manager, maintenance and valet. Staff can be assigned across multiple buildings. Every action is logged.
Proof
Numbers from the platform.
2M+ packages scanned at 39+ a minute.
2.8M+ maintenance requests handled.
284,000+ inspections with photo evidence.
158,000+ valet tickets.
Optima Signature: six portals consolidated into one.
FAQ
Questions buyers ask on the first call.
Is Staff App a separate app from the resident app?
Yes. Staff App is the staff app on iOS and Android for property managers, front desk, maintenance and valet. Residents use the branded resident app.
Can maintenance close work orders from the unit?
Yes. Work orders carry photos, internal notes, status, scheduling and a completion summary, and sync with the PMS where it supports write-back.
How does package check-in work?
Quick Scan reads the label, detects the carrier, matches the resident and sends the notification. 39 or more packages per minute. Residents pick up, mark received or request door-to-door delivery.
Can staff work across multiple buildings?
Yes. Multi-building assignment and property groups let regional staff and floating maintenance work across properties with one login.
Does Staff App replace our front desk software?
Yes. Shift log, event log, instructions, guest check-in, incident reports and calling are all in Staff App, and they tie to the same resident records as everything else.
Does Staff App handle valet?
Yes. Valet staff check vehicles in and out, take ticket photos and answer resident requests in Staff App. 158,000+ valet tickets have run on the platform.
What can managers do from Staff App?
Managers work the resident inbox with custom inboxes and saved replies, post to groups, moderate comments and check residents in at events. Fobs can be issued where the lock supports it.
Does each role see only its own work in Staff App?
Yes. Staff roles decide what each person sees, so the valet sees valet and maintenance sees maintenance.
Related
Keep exploring.
Hand Staff App a package on the demo.
Scan a package, close a work order, run an inspection and check in a guest, all on one phone.