Help center
ElevateOS help center
Quick answers for property teams and residents. The full ElevateOS help center, with guides for every module, lives inside the app after you log in.
Already a customer? Step-by-step guides are inside the ElevateOS app.
Log in to the appFAQ
Getting started
How do residents get the ElevateOS app?
ElevateOS gives each property one white-labeled app branded for the building. Residents receive an invite when their record syncs from the PMS.
Where do staff log in?
ElevateOS staff and residents log in at app.elevatedliving.com. The full help center lives inside the app after you log in.
FAQ
Keyless and access
Does keyless work when the phone has no signal?
Yes. ElevateOS offline mode works over BLE when the phone and the server are both unreachable, on locks that support it.
What happens to a key when a resident moves out?
ElevateOS revokes the credential automatically when the move-out is recorded in the PMS.
FAQ
Integrations and PMS
Does ElevateOS replace Yardi?
No. ElevateOS sits on top of Yardi and the other major property management systems. Residents and leases sync two-way, credentials flow to the access system and work orders write back.
What if our hardware isn't supported?
ElevateOS builds it. Send the brand, model and building through the integration request form and an engineer replies.
FAQ
Security
Is ElevateOS SOC 2 certified?
Yes. ElevateOS is SOC 2 Type II certified. The audit report is available on request.
Related: all resources · integration catalog · security and trust · product updates
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