Use case · Increase Renewals
Renewals are won in the eleven months before the notice.
Residents who know their neighbors, get answered fast and get thanked before the renewal decision don't shop around. ElevateOS Engage makes that a system instead of a hope. Pricing can start at $0 depending on setup, paired with a revenue share.
The problem
Retention depends on price alone.
Every turn costs the make-ready, the vacancy days, the commission and the concession. Retention depends on price because the building has no relationship with the resident beyond the rent reminder. The event nobody came to doesn't count.
What operators say
Three things operators say about renewals.
“Residents don't know their neighbors.”
Groups, Resivents events and perks on the home screen give residents a reason to connect.
“We only hear from residents when something breaks.”
Surveys after move-in and maintenance, and a two-way inbox the building actually answers.
“The thank-you arrives after the decision.”
Loyalty points and renewal rewards, funded and sent from the portal before the notice.
What's included
Resident retention, running all year.
Targeted announcements
The right message to the right floor or building.
A two-way inbox
Residents get answers from the team, routed to the right person.
Groups
Residents who share a floor or an interest, in one place.
Resivents events
Events planned, staffed and run for the building.
Surveys after every touchpoint
After move-in and after maintenance, while the team can still act.
Neighborhood Perks
Local offers on the resident home screen.
Loyalty points and renewal rewards
Levels and digital gift cards, funded and sent from the portal.
Engagement reporting
Engagement by module, resident and building in the portal.
Deep dive
The relationship runs all year, by default.
The move-in survey goes out on its own. The welcome event is already on the calendar. Groups give residents someone to say hello to. Every maintenance request ends with a survey. Loyalty points add up, and the renewal reward arrives before the decision, not after.
Staff time
More relationship, less staff time.
Resivents runs the events. Announcements take four minutes with the AI writer. The inbox routes every message to the right team.
Keep going
More ways the platform pays back.
Proof
Engagement that shows up at renewal.
Magnolia Square: 7x resident engagement, group activity up 300%
510,000+
event sign-ups across the platform
935,000+
survey answers across the platform
200,000+
events and classes held on the platform
Works with
Retention runs on the rest of the platform.
Engage modules
Communication, inbox, groups, events, surveys, loyalty, perks and Resivents run in one app.
FAQ
Questions buyers ask on the first call.
Does a renewal program take more staff time?
Less. Resivents runs the events, announcements take four minutes with the AI writer and the inbox routes to the right team.
Can residents be rewarded at renewal?
Yes. Loyalty levels and digital gift cards are funded and sent from the portal.
How does an operator know the renewal program is working?
Engagement by module, resident and building shows in the portal. Survey results follow every touchpoint.
What did Magnolia Square see on ElevateOS?
Magnolia Square saw 7x resident engagement. Group activity rose 300%.
When are residents surveyed?
After move-in and after maintenance. Answers land in the portal while the team can still act.
How do groups help residents stay?
Groups connect residents who share a floor or an interest. Residents who know their neighbors are less likely to shop around at renewal.
Where do Neighborhood Perks appear for residents?
On the resident home screen. Local offers sit next to the door key and the calendar.
How is ElevateOS priced for a retention program?
Pricing is per unit, scoped to the modules the property turns on. Pricing can start at $0 depending on setup, paired with a revenue share.
Related
Keep exploring.
See the renewal math on your building.
Bring the building and see the year-round program: announcements, groups, events, surveys and the renewal reward.