Solutions · Maintenance
Work orders you can search. Inspections you can prove. Assets you can find.
Apartment maintenance team software puts work orders with photos and permission to enter, time-stamped side-by-side inspections and QR-tagged assets with live preventive maintenance on the phone in the tech's hand. Pricing can start at $0 depending on setup, paired with a revenue share.
The problem
The ticket says “sink.”
No photo. No permission to enter. Nobody knows if it's a drip or a flood, so the tech walks back for the part. Last year's tickets sit in a binder, and the water heater's install date lives in someone's memory. Staff App replaces all of it.
What maintenance says
Three things maintenance says before it switches.
“I can't search last year's tickets.”
Every work order, with photos, notes, activity history and KPIs, searchable forever.
“Move-out deposits turn into arguments.”
Room-by-room move-in and move-out photos, side by side, time-stamped, with management sign-off.
“Nobody knows when the water heaters were last serviced.”
Asset tracking with QR tags and quick scan, warranty history where recorded, and live preventive maintenance schedules.
What's included
Apartment maintenance team software, in Staff App.
Work orders with photos
Every ticket arrives with photos and permission to enter.
Searchable history with KPIs
Photos, notes and activity history on every work order, searchable forever.
Side-by-side inspections
Move-in and move-out photos, time-stamped, with management sign-off.
QR asset tracking
A QR tag on every piece of equipment, opened with quick scan.
Warranty history
Warranty history on each asset, where recorded.
Live preventive maintenance
Preventive maintenance schedules run live against every tagged asset.
PMS write-back
Work orders write back to the PMS where supported.
Resident ratings
The resident rates every job after it closes.
Deep dive
Permission to enter, scheduled, closed, rated.
The resident grants entry and suggests a time in the app. The tech sees it in Staff App, does the job and closes it with a summary. The resident rates it. The PMS gets the record.
Handyman
Small jobs go to the handyman, not the work order queue.
Resident-paid TV mounting and furniture assembly go to vetted pros through the app. The maintenance team stays on maintenance.
Proof
Maintenance teams already close tickets in Staff App.
2.8M+
maintenance requests handled on the platform
284,000+
inspections with photo evidence
KPIs on every ticket: time to assign, time to schedule, time to close
Works with
Maintenance runs on the rest of the platform.
Modules for maintenance teams
Work orders, inspections, assets, move-in, PMS write-back, handyman and every integration run through Staff App.
FAQ
Questions buyers ask on the first call.
Do maintenance work orders sync with the PMS?
Yes. Work orders write back to Yardi, Entrata, RealPage, ResMan, AppFolio and Rent Manager where supported.
Does Staff App work inside the unit?
Yes. Staff App runs on the phone in the unit. The tech adds photos and notes on the spot.
How do move-out inspections settle deposit questions?
ElevateOS shows move-in and move-out photos side by side, time-stamped. Management signs off on the comparison.
Are preventive maintenance schedules and QR asset tracking live?
Yes. Preventive maintenance schedules and QR asset tracking are live. Each asset opens with a quick scan of its tag.
How does a resident grant permission to enter?
The resident grants entry and suggests a time in the app. The tech sees both in Staff App before the visit.
When does a resident rate a maintenance job?
The resident rates the job after the tech closes it with a summary. The rating sits on the work order record.
Which KPIs does ElevateOS track on each ticket?
ElevateOS tracks time to assign, time to schedule and time to close on every ticket. The KPIs sit alongside photos, notes and activity history.
Related
Keep exploring.
See Staff App for maintenance.
Bring a recent ticket and watch it arrive with photos and permission to enter, close with a summary, write back to the PMS and get rated.