Operate · Front Desk
The shift change that doesn't lose anything.
ElevateOS is apartment front desk software and concierge software in one Staff App. The 7am desk knows everything the 11pm desk knew. Every incident is on record with photos and video, and the regional reads it without calling.
The problem
The night desk doesn't know what the day desk knew.
The resident instructions are in a notebook that walked off with the last concierge. The incident in the lobby has no record. The regional hears about it from a resident. The desk is the most visible job in the building and the least equipped.
How it works
Log, hand off, look up.
- 1The desk logs the shift and any events as they happen, in Staff App.
- 2Property, resident and unit instructions sit on one screen for whoever is on.
- 3Anything that isn't a work order becomes an incident report with photos and video; the regional can read it without calling.
What's included
What's included in apartment front desk software
Shift log
Every shift is written down, so the handoff loses nothing.
Event log
What happened and when, logged as it happens.
Property, resident and unit instructions
One screen for whoever is on, every shift.
Incident reports with photos and video
Anything that isn't a work order gets a record the regional can read.
Calling from the same screen
The desk calls residents from the Staff App without switching tools.
Guest check-in and package scanning
Packages, guests and logs run in the same desk app.
Deep dive
Somewhere to put the thing that isn't a work order.
The leak in the hallway, the argument in the lobby, the car that clipped the gate. Each one becomes an incident report with photos and video, logged and searchable. The regional sees it on the building record instead of hearing about it on Monday.
Proof
One desk app, every shift on record.
2M+
packages logged
56,000+
guest visits logged
One desk app for packages, guests and logs
Works with
Works with the rest of the platform.
Access and intercom
Works with every connected access control and intercom system.
FAQ
Questions buyers ask on the first call.
Does the front desk need a computer?
No. The Staff App runs on a phone at the desk. The portal is there for managers.
Where do front desk incident reports go?
Incident reports go to the building record with their photos and video. The regional team can read them without calling the desk.
Can the desk call residents?
Yes. The desk calls residents from the Staff App. Calling sits on the same screen as the logs and instructions.
Do instructions carry between shifts?
Yes. Property, resident and unit instructions sit on one screen for whoever is on. The 7am desk sees what the 11pm desk left.
Can the desk check in guests from the same app?
Yes. Guest check-in runs in the same Staff App as the shift log. Visitors & Guests keeps every visit on record.
Can the desk scan packages too?
Yes. Package scanning runs in the same desk app. Packages, guests and logs live in one place.
Can we search past incidents?
Yes. Incident reports are logged and searchable. The regional finds the leak, the lobby argument or the gate incident without asking the desk.
Related
Keep exploring.
Hand off a shift, live in the demo.
In the demo you log a night shift, file an incident with photo and video, and hand it to the next desk. Then you open it as the regional, without a phone call.