Customer story · Jersey City
A highly engaged resident community, on one app.
The Journal, Jersey City.
Packages scanned within the hour
The problem
What the building was up against.
A large transit-oriented community whose residents expected the building to work like the rest of their phone: packages, amenities, services and events in one place, answered fast. The old portal did rent and little else.
What was deployed
The modules that went live.
- The full platform: branded app
- Quick Scan for packages
- Paid amenity reservations
- On-demand services
- Events with ticketing
- Announcements and the two-way inbox
The result
Residents at The Journal use the app every day. Packages are scanned within the hour. Amenity bookings fill the weekends. The inbox is answered the same day.
Packages scanned within the hour
Our residents live in the app. They book the lounge, order the cleaner, track the package and message the desk, all before they've left for the PATH. It's the building's front door and its front desk at the same time.
Related
Keep exploring.
Run this at your building.
Thirty minutes. Your PMS, your hardware, your branding on the screen. See what gets consolidated, what gets connected and what starts paying you back.