Glossary
What Is an Apartment Video Intercom System?
An apartment video intercom system is the entry panel and software that let a visitor call a resident by video and let the resident release the door remotely.
An apartment video intercom system starts at the entrance panel
A guest, courier or vendor uses the panel at the building entrance to reach a resident. The resident receives a video call, sees who is at the door and decides whether to let them in. With ElevateOS, the call, the video and the door release run inside the resident app. The resident can answer from anywhere, not only from inside the home. Guest PINs can be sent ahead of time where the intercom supports them.
Owners choose between the existing panel and new hardware
Apartment owners and operators have two paths. A building with a connected intercom keeps the panel on the wall, and ElevateOS brings its calls into the resident app. A building that wants new hardware can install ELEVATE Intercom, the ElevateOS hardware line of video intercoms. It comes in four models, Intercom, Pro, X and Max, for entrances from a walk-up to a tower. ELEVATE Intercom carries no per-door fees, so new entrances get native hardware and no per-door invoice.
ElevateOS answers the delivery driver at the door
ElevateOS treats the video intercom as part of daily building life, not a standalone device. When a delivery driver calls, the resident answers the video call in the app and releases the door in one tap. The package gets inside instead of going back to the depot. Resident sync keeps the intercom directory matched to the PMS. The same branded app also holds mobile keys, visitor passes, packages and amenity bookings.
Match the entrance to the right workflow
The ELEVATE Intercom page describes the four-model hardware line and its in-app features. The intercom integration page covers connected panels already on the wall. Multifamily delivery management software explains how deliveries are handled once they arrive. Guest access management describes passes and permissions for visitors who return. Together, these pages separate the entrance hardware, the call and the visitor rules behind it.
FAQ
Glossary questions
Can residents answer a video intercom call away from home?
Residents answer the door from anywhere through the resident app. ElevateOS runs the call, video and door release inside that app.
Which ELEVATE Intercom models are available?
ELEVATE Intercom comes in four models: Intercom, Pro, X and Max. ElevateOS offers the line for entrances from a walk-up to a tower.
Does ELEVATE Intercom charge a fee for each door?
ELEVATE Intercom carries no per-door fees. The hardware is native to the ElevateOS platform.
Can a resident let a courier in without going to the lobby?
The resident answers the courier's video call in the app and releases the door in one tap. ElevateOS helps the package get inside instead of going back to the depot.
Can visitors on a regular schedule skip the intercom call?
Residents can set recurring or monthly-range permissions for vendors like the cleaner or the dog walker. ElevateOS has the connected access system issue the PIN on that schedule.
How does ELEVATE Intercom connect to the resident app?
ELEVATE Intercom brings video calls, door release, guest PINs and resident sync into the resident app. These functions are native to the ElevateOS app.
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