Glossary
What Is a Multifamily Smart Home?
A multifamily smart home is an apartment whose unit lock, thermostat and leak sensors connect to one resident app and one staff view for the whole building.
A multifamily smart home connects the unit to the building
A multifamily smart home is an apartment where the connected devices in the unit work together with the building around it. On ElevateOS, the unit lock, thermostat and leak sensors sit in the building's own resident app, next to the key for the front door. Residents open the door, set the temperature and get alerts in one place. Available controls depend on the device model and the building's configuration.
Residents control the apartment from one app
The ElevateOS resident app is one white-labeled app on iOS and Android with the property's name, logo and colors. A one-tap Unlock Door widget sits on the phone's home screen. Climate control runs from the same app as the door, including VRF and HVAC systems where supported. When a connected Wi-Fi leak sensor detects water, the resident and the property team get the alert at the same time.
Property teams manage smart apartments from the portal
For the property team, a multifamily smart home only helps if staff can see it. ElevateOS lets the team manage connected devices from the management portal, and staff see HVAC incidents on supported systems. Unit credentials are created from the property management system at move-in and revoked when the lease ends. The platform works with the equipment already installed, so a building does not need new devices to start.
Explore smart home features in the resident app
The Smart Home integrations page covers thermostats, HVAC, leak sensors and smart locks in one app. Thermostat integrations explains climate control from the resident app. Leak detection covers water alerts for residents and staff. The Resident App page shows the white-labeled app residents use. A smart apartment platform explains the wider system that connects the unit to access control and building operations.
FAQ
Glossary questions
Which devices make an apartment a multifamily smart home?
A multifamily smart home usually combines a connected unit lock, a thermostat and leak sensors. ElevateOS brings these devices into the building's own resident app.
Can residents adjust the thermostat from the resident app?
Yes, residents set the temperature in the same ElevateOS app that opens the door. Available controls depend on the thermostat model and the building's configuration.
Who gets notified when a leak sensor detects water?
The resident and the property team get the alert at the same time. ElevateOS supports connected Wi-Fi leak sensors already installed in the unit.
Does a multifamily smart home need a separate app for each device?
No, ElevateOS puts the unit lock, thermostat and leak alerts in one white-labeled resident app. Residents do not switch between device apps.
Are smart home controls the same in every unit?
No, available controls depend on the device model and the building's configuration. The property team manages connected devices from the ElevateOS portal.
How is a smart home unit set up for a new resident?
ElevateOS creates the resident's unit credential from the property management system at move-in. When the lease ends, the credential stops working the same minute.
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