Engage · Documents
The handbook residents actually open.
ElevateOS is the resident handbook app and apartment document library in one. The handbook, policies, lease documents, the neighborhood guide and important contacts live in searchable folders in your branded resident app. Fewer "where do I find" calls at the desk, one current version everywhere and the handbook residents actually open.
The problem
The handbook is a PDF someone emailed in 2021.
Residents call the office for the pool hours, the pet policy and the trash schedule. The document that answers them is sitting in an inbox. Staff answer the same question all day. Old versions float around and get quoted back at you in the middle of a dispute. ElevateOS puts one current answer in every resident's pocket.
How it works
Upload, organize, find.
- 1Upload the handbook, policies, guide and contacts to folders in the portal.
- 2Residents search and open them in the app.
- 3Update once; everyone sees the current version.
What's included
What's included in the apartment document library
Folders
Handbook, policies, lease documents, the neighborhood guide and contacts, each in its place.
Search
Residents type "pool hours" and get the answer, not a phone call.
Per-building libraries
Every building shows its own documents, so nobody reads the wrong rules.
Version control by replacement
Replace a file once and every resident sees the current version.
Acknowledgements through Resident Tasks
Ask residents to acknowledge a policy and track who did.
Your branding
The library lives in your branded resident app, not a shared drive link.
Deep dive
The strata minutes, the bylaws, the dues schedule.
For condo and strata communities the document library is the association's record, in every owner's pocket. Minutes, bylaws and the dues schedule sit in one place every owner can search. The board stops forwarding attachments, and owners stop asking which version is current.
Works with
Works with the rest of the platform.
FAQ
Questions buyers ask on the first call.
Can residents search the document library?
Yes. Residents search every folder from the resident app. The pool hours, the pet policy and the trash schedule are a search away.
Can we require residents to acknowledge a document?
Yes. Acknowledgements run through Resident Tasks. The office sees who has acknowledged and who has not.
Can documents differ by building?
Yes. ElevateOS keeps a document library per building. Residents only see the documents for their own building.
Does the document library work for condos and strata?
Yes. Condo and strata communities keep minutes, bylaws and the dues schedule in the library. Every owner can open the association's record from the app.
How do document updates reach residents?
Replace the file once in the portal. Every resident sees the current version, so old copies stop circulating.
Can staff manage documents from the portal?
Yes. Staff upload and organize folders in the ElevateOS web portal. Residents open the same documents in the branded resident app.
How do we announce a policy change?
Update the document, then send the announcement from Communication. Residents get the message and open the current policy in the same app.
Related
Keep exploring.
Find the pool policy in seconds, live in the demo.
In the demo you upload a policy to a folder in the portal, search "pool hours" from the resident app and open the current version. Then replace it and watch the update reach every resident.