Glossary
What Is Multifamily Resident Payments Software?
Multifamily resident payments software collects the charges residents pay outside of rent, such as amenity fees, event tickets and services, in one checkout.
Multifamily resident payments software puts every non-rent charge in one checkout
Multifamily resident payments software handles the money that moves around a building outside of rent. On ElevateOS, reservations, events, services, Market Shop orders, visitor parking and HOA dues are paid in the app through one checkout. Every paid feature charges at the moment of booking. Rent is not part of it. Rent runs through the PMS as it always has, and that process stays untouched. The checkout covers everything else a resident pays for in the building.
Operators trade scattered collections for one payment record
Without one checkout, a party-room deposit is collected at the desk and an event ticket is paid in cash. Accounting then reconciles none of it. Resident payments software moves those charges into one record. On ElevateOS, a check taken at the desk is recorded by staff on the payments page and lands in the same record as app payments. Invoice history keeps every payment for every resident on file. Accounting and onsite teams each see the views they need.
ElevateOS runs payments, exports and revenue share from the portal
ElevateOS processes resident payments for amenities and services and handles the setup, monitoring and support of the payment processor. The property sets the convenience fee, and the resident pays it. Reports and exports live in the ElevateOS portal, with filters and invoice history. Paid services, amenity reservations, visitor parking passes, event tickets and Market Shop orders can contribute to the owner's revenue share. That share is calculated and reported in the management portal each month.
See how payments connect across the platform
The Payments page describes the one checkout, the convenience fee, offline payments and role-based views. The Payments & Data integrations page explains the payment layer under every paid feature. Revenue share defines the portion of service and amenity income ElevateOS returns to the owner. Amenity management software covers the reservations behind many of these charges. Each page covers one part of how a building gets paid.
FAQ
Glossary questions
Does multifamily resident payments software collect rent?
No, rent runs through the PMS as it always has. ElevateOS handles the charges outside of rent, such as amenities, events, services and parking.
Which resident charges can run through one checkout?
ElevateOS runs reservations, events, services, Market Shop orders, visitor parking and HOA dues through one checkout. Every paid feature charges at the moment of booking.
Can a check taken at the front desk be recorded with app payments?
Yes, staff record an offline payment from the ElevateOS payments page. The check lands in the same record as payments made in the app.
Who decides the convenience fee on resident payments?
The property sets the convenience fee on ElevateOS. The resident pays it at checkout.
Do accounting and onsite staff see the same payment screens?
No, ElevateOS gives accounting and onsite teams role-based views. Each team sees what it needs, from desk activity to exports and invoice history.
How is the owner's share of resident payments reported?
ElevateOS calculates the owner's revenue share and reports it in the management portal each month. The property chooses which revenue lines to offer.
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