Glossary
What Is a Resident Guest Suite Reservation App?
A resident guest suite reservation app lets apartment residents reserve the building's guest suite on their phone, accept its terms and pay at checkout.
A resident guest suite reservation app puts booking on the phone
Residents reserve the guest suite from the app instead of calling the office. With ElevateOS, amenities support hourly and daily bookings, so the guest suite books by the day. Residents accept the terms in the app before booking. When a fee applies, residents pay it and the deposit at checkout in the app. The booking then sits on the same calendar the property team uses.
Residents see what they can book and when
Residents often skip a guest suite because they do not know it is bookable. The ElevateOS resident app lists free and paid amenities on one reservations calendar. Time blocks and capacity limits show what is open and stop double bookings. Digital signage can also show amenities in the lobby. Residents can add guests to a booking when the amenity allows it. Every booking carries its terms, fee and deposit.
ElevateOS connects the reservation to the staff view
ElevateOS places each resident booking on one calendar across the resident app, the Staff App and the portal. Staff see reservations with logs and notes, and guest lists attach to the reservation. Bookings connect to Keyless Access, so the app can open a connected amenity door. In a portfolio, Amenity Pass lets residents reserve participating amenities at other properties. Each participating amenity keeps its own schedule, terms, fees and deposits.
See how the app fits the wider amenity setup
The amenities page covers bookings, terms, deposits and the shared calendar. The keyless access page explains how the phone works as the key. Amenity Pass describes booking participating amenities at sister properties. Apartment amenity booking software defines the wider category of booking tools. These pages separate the app a resident sees from the rules staff set. Read them together to see the booking, the door and the calendar in one view.
FAQ
Glossary questions
Can a resident reserve the guest suite without calling the office?
Residents reserve the guest suite in the ElevateOS app. They accept the terms and pay any fee at checkout.
What does a resident pay when reserving a guest suite?
The resident pays the fee and deposit set for that amenity at checkout. ElevateOS lets the property also set a resident-paid convenience fee.
Can a resident see if the guest suite is already taken?
ElevateOS shows amenities on one reservations calendar with time blocks and capacity limits. That shared calendar stops two residents from booking the same slot.
Does the guest suite reservation app open the suite door?
Amenity bookings connect to Keyless Access in ElevateOS. The app can open an amenity door when it is on connected access control.
Can residents reserve a guest suite at a sister property?
Amenity Pass in ElevateOS lets residents reserve participating amenities at other properties in a portfolio. It covers only the amenities that participate.
Where does property staff see a resident's guest suite reservation?
Staff see the reservation in the ElevateOS Staff App and portal. Logs, notes and the guest list stay with the booking.
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