Use case · Close Work Orders Faster
From request to closed, measured at every step.
Every request arrives with photos, permission to enter and a preferred time, so the tech shows up with the right part. Staff App closes it from the unit, the resident rates it and the PMS gets the record. Pricing can start at $0 depending on setup, paired with a revenue share.
The problem
The second trip is the slow part.
The ticket says sink. No photo, no permission to enter, no idea whether it's a drip or a flood. The tech walks over, finds out, walks back for the part and starts again tomorrow. Nobody can say how long it took, and the resident finds out it was fixed by checking the sink.
What maintenance says
Three things maintenance says about the queue.
“Half our tickets need a second trip.”
Photos, permission to enter and a preferred time arrive with the request, so the right part comes on the first trip.
“Residents call to ask if anyone is coming.”
Residents see the status of every request in real time, from submitted to completed.
“Nobody knows how long anything takes.”
Time to assign, time to schedule and time to close on every ticket, by building and across the portfolio.
What's included
Every step of the ticket, on one phone.
Photo-first requests
Category, description, photos, permission to enter and a preferred time.
Staff App in the unit
Assign, schedule and close from the phone, with internal notes.
Completion summary
The tech records what was done before leaving the unit.
Real-time status
Residents watch the ticket move from submitted to completed.
Resident rating
Every closed work order asks the resident for a rating.
Review requests
A high rating triggers an automatic review request.
Maintenance calling
Calls placed from the ticket, with the call history on the work order.
PMS write-back
Work orders sync to Yardi, Entrata, RealPage, ResMan, AppFolio and Rent Manager where write-back is supported.
Deep dive
Three clocks on every ticket.
The clock starts when the resident submits. Time to assign, time to schedule and time to close show up on every work order, by building and across the portfolio, with no report to run. The regional team sees which building is slow before residents bring it up at renewal.
History
Every ticket, searchable forever.
Past work orders for any unit stay searchable, with the full activity history and internal notes on each ticket. The next tech starts with what the last one learned.
Keep going
More ways to keep units turning.
Proof
Tickets already running on ElevateOS.
2.8M+
maintenance requests handled on the platform
Time to assign, schedule and close on every ticket
Work order write-back to 6 PMS platforms
1,500+
communities on one platform
Works with
The work order runs on the rest of the platform.
Maintenance, staff and PMS
Maintenance, Staff App, inspections, asset tracking, reputation and PMS sync run on one record.
FAQ
Questions buyers ask on the first call.
How does ElevateOS cut return trips on work orders?
Every request arrives with photos, permission to enter and a preferred time. The tech knows the problem and brings the right part on the first trip.
Can residents track a work order without calling the office?
Yes. Residents see the status of every request in real time in the app, so the office stops fielding status calls.
Where do work order KPIs show up?
Time to assign, time to schedule and time to close appear on every ticket. Teams see them by building and across the portfolio without running a report.
Does a five-star repair turn into an online review?
Yes. A high rating on a closed work order triggers an automatic review request through Reputation, so the best moment in the resident relationship becomes a public review.
Which PMS platforms receive work order write-back?
Yardi, Entrata, RealPage, ResMan, AppFolio and Rent Manager, where the PMS supports write-back. The record lives in both systems without double entry.
What does the tech record when a job is done?
The tech closes the ticket with a completion summary and internal notes from Staff App. The full activity history stays with the work order.
Can an inspection item go straight into the work order queue?
Yes. Inspections and Maintenance & Work Orders run in the same Staff App, so the team moves from a flagged item to a work order without switching tools.
How is maintenance priced on ElevateOS?
Maintenance & Work Orders runs on the ElevateOS platform. Pricing can start at $0 depending on setup, paired with a revenue share.
Related
Keep exploring.
Submit a work order on the demo.
Submit a request with a photo, watch it land in Staff App, close it from the unit and see the rating, the review request and the PMS record.