Use case · Win More Reviews
Reviews written by happy residents, on autopilot.
A five-star work order or a great event triggers the review request while the moment is fresh. Google, Yelp, Facebook and Apartments.com land in one hub, and the team replies from one screen. Pricing can start at $0 depending on setup, paired with a revenue share.
The problem
Happy residents never get asked.
The only residents who write reviews are the angry ones. The happy ones never get asked, or get asked by email three weeks later. The reviews live on four sites nobody checks, and leasing feels it on every tour.
What leasing says
Three things leasing says about online reviews.
“Our rating is lower than the building.”
Review requests fire after five-star work orders and well-rated events, so happy residents are asked at the right moment.
“Nobody checks four review sites.”
Google, Yelp, Facebook and Apartments.com land in one hub, with replies from one screen.
“Asking for reviews feels pushy.”
Requests go out after a good experience, opt-outs are handled automatically and send analytics show what went out.
What's included
Ask at the right moment, every time.
Work order triggers
A closed work order with a high rating triggers a review request.
Event triggers
A well-rated event triggers one too.
Survey triggers
A positive survey can trigger a review request.
Scheduled requests
Requests on a schedule the team sets.
Four sites in one hub
Google, Yelp, Facebook and Apartments.com.
Replies from one screen
No logging in to four review sites.
Unsubscribe handling
Opt-outs stop future requests automatically.
Send analytics
Every request that went out, on record.
Deep dive
Maintenance is the review engine nobody planned.
Maintenance is the most frequent interaction a resident has with the building. Every closed work order asks for a rating, and a high rating triggers a review request while the fix is fresh. The busiest team in the building becomes the best source of five-star reviews.
Portfolio
Every building's reputation, one regional view.
Reputation runs per building with role-based access. Onsite teams reply for their own property, and the regional manager sees every property in the region.
Keep going
More ways to win the tour.
Proof
Review requests already firing on ElevateOS.
Review requests after every five-star work order and well-rated event
2.8M+
maintenance requests handled on the platform
935,000+
survey answers on the platform
1,500+
communities on one platform
Works with
The review request runs on the rest of the platform.
Reputation modules
Reputation, maintenance, events and surveys share one resident record, with Reputation.com connected.
FAQ
Questions buyers ask on the first call.
Why ask for a review after a work order?
Maintenance is the most frequent interaction a resident has with the building. A five-star rating on a closed work order shows the resident just had a good experience.
Do review requests go out after resident events?
Yes. A well-rated event triggers a review request, the same way a five-star work order does.
Will residents get too many review requests?
No. Requests go out after a good experience or on the schedule the team sets, and opt-outs are handled automatically.
Can leasing see the building's reviews in one place?
Yes. Google, Yelp, Facebook and Apartments.com reviews land in one hub, and the team replies from one screen.
How do regional managers track reviews across properties?
Reputation runs per building with role-based access. The regional manager sees every property in the region, while onsite teams reply for their own building.
Does asking for reviews depend on staff remembering?
No. Requests fire automatically after five-star work orders and well-rated events, so nobody has to remember to ask.
How is reputation management priced on ElevateOS?
Reputation runs on the ElevateOS platform. Pricing can start at $0 depending on setup, paired with a revenue share.
Related
Keep exploring.
See the review request fire on the demo.
Close a work order, rate it five stars and watch the review request go out, then reply to a review from the same screen.