ElevateOS Pricing Explained: The Questions Operators Ask

ElevateOS is priced per unit, based on the modules a building turns on, and offset by a revenue share on the new income the app creates. When services, paid amenities, parking passes and event tickets are running, the revenue share can cover the platform fee entirely, which is why pricing can start at $0.

There is no published rate card because no two buildings start from the same place. A 40-unit Class C property with a resident portal and a package shelf needs different modules than a 400-unit Class A tower with an intercom, smart locks, lockers, a pool and a concierge desk. The quote follows the building, not a price sheet.

One promise does not change from building to building: the quote is built line by line against current vendor invoices, and it comes in below them. ElevateOS calls this guaranteed lower than today's stack.

The platform fee is the only fixed part. The revenue share depends on how residents use the app, so it grows as adoption grows. The first call reviews current vendor spend, what ElevateOS would replace, the likely platform fee and the likely revenue share, so the net is visible before anything is signed.

Resident app: a white-labeled app in the property's name, colors and logo on iOS and Android, plus a web portal.

Staff tools: the Staff App for onsite teams and the portal for regional and corporate teams, with unlimited logins.

Signage: TV signage in lobbies and amenity spaces, run from the same content.

PMS sync: two-way sync with Yardi, Entrata, RealPage, ResMan, AppFolio or Rent Manager, with MRI available on request, or ElevateOS CRM for communities with no PMS.

Integrations: the 50+ integrations, including custom integration engineering when a building needs a device that is not connected yet.

Services: access to on-demand services from a network of 10,000+ providers.

Launch and support: onboarding, staff training and ongoing support.

Hardware is optional and priced separately. ELEVATE Intercom, ELEVATE Package Room, visitor parking and access readers are available when a building wants them, but the platform does not require any of them. Most buildings connect the locks, readers, intercoms and lockers they already own; ElevateOS connects 385 certified devices from 16 manufacturers.

There is no per-door fee. Platform pricing is per unit, and integrations are included in the platform scope, so connecting another door, reader or locker bank does not add a line to the invoice. The hardware page covers what is available.

Residents pay nothing to use the app. They pay only for optional purchases they choose: a service booking, a paid amenity reservation, a parking pass, an event ticket or a shop order.

That design matters for retention and for compliance. A required monthly technology fee adds to what every resident pays and has to be disclosed with the rent. Optional purchases add nothing for residents who don't use them, and they still produce income for the owner.

The revenue share covers the transactions the app creates: service bookings, amenity reservations, parking passes, event tickets and shop orders. ElevateOS counts 8 new revenue lines a building can turn on, and the owner gets a report every month showing what each line earned.

The results come from real buildings. Alluvion Las Olas took amenity income from $1,500 to $15,000+ a month from the same amenities, once residents could book and pay in one app. At Apartments at City Center the revenue share covered the platform within one quarter, then kept adding NOI. Avenue5 grew services revenue 117% year over year across its portfolio.

Across all communities, ElevateOS has generated more than $100M in ancillary income.

The comparison is the building's current software bill, category by category. ElevateOS maps resident and staff software into 29 categories, from access control and package management to surveys, reputation, loyalty and digital signage.

Consolidation is where the savings show up. Every category the platform replaces comes off an invoice, and every resident who no longer needs a separate app is one fewer login to support.

Take a 300-unit Class A building in the typical range: 8 to 12 vendors at $10 to $20 per unit every month. That stack costs $3,000 to $6,000 a month, or $36,000 to $72,000 a year, before anyone counts the staff time spent across separate dashboards.

The ElevateOS quote for that building starts from those invoices. It lists which of the current tools the platform replaces, prices the modules that replace them per unit, and then estimates the revenue share from the income lines the building can turn on, such as amenity fees, services and event tickets. The quote comes in below those invoices, and the revenue share then pushes the net lower, toward zero or past it.

The ROI calculator runs the same comparison with a building's own numbers.

Public pricing is rare in this market, but a few vendors publish numbers that help frame a budget. ButterflyMX lists intercom software between $30 and $42 per apartment unit per year, with hardware sold separately as a one-time purchase.

Some programs are paid by residents instead of owners. Second Nature says residents in its benefits package can expect to pay between $20 and $80 a month, and AvalonBay's published eavesConnect bundle lists $83 a month for WiFi, smart access, digital resident services and package lockers.

Those figures cover one job each, or shift the cost onto the resident. The ElevateOS model covers the whole building on one platform fee and adds income the owner shares in.

Buildings pay only for the modules they open, and the starting packs differ by asset class. The pricing page lists starter and add-on modules for Class A, Class B and market-rate, Class C and value-add, affordable, student housing, build-to-rent, active adult, condo and HOA, strata, mixed-use, office and campus, and new development.

A portfolio does not need one price for every property. Each building's quote follows its own modules, so a Class A tower and a value-add garden community in the same portfolio can sit on different packs and still share one platform, one Staff App and one reporting view.

Terms are set per agreement and depend on the modules, hardware and revenue-share structure. The first call covers them alongside the quote, so there is nothing to discover after signing.

The Canadian pricing model matches the US one: a per-unit platform fee, a revenue share and optional hardware, with the same 7 PMS integrations and the same services network.

The fastest route is a 30-minute call. Bring the current vendor invoices or a list of the apps residents and staff use today, the unit count and the PMS. The call returns what ElevateOS would replace, the likely platform fee, the likely revenue share and the net, built against those invoices.

Most properties launch in about four weeks after signing; the implementation timeline shows each week. For background on the category itself, see what a resident experience platform is. To start, book a demo.