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Glossary

What Is Multifamily Guest Suite Software?

Multifamily guest suite management software lets apartment teams list a guest suite, take bookings by the day and collect the fee and deposit at checkout.

Multifamily guest suite management software runs the booking

A guest suite often sits empty because residents do not know it can be booked. ElevateOS lists the guest suite as a bookable amenity in the resident app. Amenities support hourly and daily bookings, so a guest suite books by the day. Residents accept the terms in the app before they book. The fee and the deposit are charged at checkout. The reservation then lands on one shared calendar.

Operators turn an empty guest suite into income

For owners and operators, a guest suite is a paid amenity, like a party room or a cabana. In ElevateOS, each amenity has its own fee, set in the portal. Deposits are collected at booking, not chased after the stay. The property can also set a resident-paid convenience fee for each property. Time blocks, capacity limits and one reservations calendar stop double bookings. Staff can log offline payments, such as checks, in the same records.

ElevateOS keeps guest suite bookings in one calendar

ElevateOS shows every reservation on one calendar across the resident app, the Staff App and the portal. A reservations dashboard gives staff the full view. Staff see each booking with its logs and notes, and guest lists attach to reservations. Free and paid amenities share the same calendar. Amenity doors can open through connected access control with Keyless Access. Digital signage can show amenities in the lobby, so residents see what they can book.

Compare guest suites with other bookable amenities

The amenities page explains bookings, rules, deposits and the shared calendar. The payments page shows how amenity fees and deposits are paid in the app through one checkout. Amenity Pass explains how residents reserve participating amenities at other properties in a portfolio. The monetize amenities page covers how paid spaces start earning. Together, these pages separate the room from the booking rules around it.

FAQ

Glossary questions

Can a guest suite be booked for more than one night?

ElevateOS supports hourly and daily bookings for amenities. A guest suite books by the day, with its fee and deposit at checkout.

When is the guest suite deposit collected?

ElevateOS collects the deposit at booking through the platform checkout. The property does not have to chase it after the stay.

How does a property stop double-booking the guest suite?

ElevateOS uses time blocks, capacity limits and one shared reservations calendar. That calendar covers the resident app, the Staff App and the portal.

Who sets the price of a guest suite booking?

The property sets each amenity's fee in the ElevateOS portal. The property also controls any resident-paid convenience fee for each property.

Can staff see who is staying in the guest suite?

Staff see reservations in the ElevateOS Staff App and portal, with logs and notes. Guest lists attach to the reservation.

Do guest suite rules have to be accepted before booking?

Residents accept the amenity terms in the ElevateOS app before they book. The booking then goes through checkout when a fee applies.

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